Obviously not JW related, but it sprang to mind immediately reading the topic. One of our IT programmers wrote a complicated internal office program. In the hallway one day, I stopped him and asked how I could alter one of the features that had worked fine initially, but was suddenly malfunctioning during printing. He told me he couldn't fix it--I responded by saying that it was working fine a week ago, and he threw his hands up and said:
"Hey, I can't control how the program reacts."
What the hell do you mean you can't control how the program reacts, jackball? You are the programmer! Isn't your entire job to control how the program reacts?
He is now so afraid of me he won't come to my office alone. Normally, that would bother me. With him, I kinda like it.